GC Maintenance and Engineering Company Limited (Company) has a policy and strives to listening to complaints from all stakeholders either within or outside the organization in relation to good corporate governance and business code of conduct, corporate compliance or fraud corruption reporting.
The Company commits to processing complaints with transparency, honesty and fairness equally including keeping personal information confidential and providing measures to protect the sincere complainants and relevant witnesses. This is to ensure that the Company’s operations are efficient and conform with the principles of good corporate governance and compliance policy, also to prevent risks and increase the effectiveness of the early warning mechanism for safeguarding against damage that may occur to the Company and stakeholders.
The Company has established the whistleblowing framework as follows;
1. Scope of complaints which can be submitted via Whistleblower channel cover i.e. fraud corruption, briery, misconduct or legal breach as well as other matters relating to business ethics. The scope does not include the cases that the Board of Directors or the Managing Director have given resolutions or final decision nor matter that is being filed in the court or has reached the final judgment of the court.
2. Complaints can be submitted via the following channels:
- (1) Whistleblower channel in the Company website: www.gcme.co.th
- (2) Whistleblower channel in the Company’s intranet system
- (3) E-Mail: whistleblower@gcme.co.th
- (4) Mail to the “Managing Director’ or “Corporate Strategy and Corporate Affairs” GC Maintenance and Engineering Company Limited, 22/2 Pakorsongkhraorat Road, Tambon Map Ta Phut, Amphur Muang Rayong, Rayong 21150 Thailand
- (5) Other channels which the Company has made available (if any)
3. Complaints shall be comprised of
- (1) Name and surname, address, phone or mobile phone number, e-mail address of complainant in order to reporting results, however, the complainant may choose to remain
anonymous. - (2) Name, surname and address of the person who is accused in the complaint (if available)
- (3) The date that the complaint is filed
- (4) The date that the complained action took place
- (5) Factual information and description of complained actions which are within the scope mentioned above
- (6) Documentary evidence relating to the complaints (if any)
The Corporate Strategy and Corporate Affairs shall be acting as a case coordinator to register a complaint, giving a complaint, giving a general examination as to adequacy of complaint information prior to transfer the case to a relevant party for fact finding. In case of uncertainty of the complaint, the Company may consider taking any appropriate action regarding related Laws, Rules and Regulations. Such actions will be under the principle of privacy and protection measurement for the complainants and witnesses in accordance with this policy.
4. The Company will protect the identities and personal information of the complaint or relevant witnesses at a Strictly Confidential level, in accordance with the confidentiality and security of document rules of the Company. In principle, when a complainant fully completes the complaint process, he/she will receive a
registration number and code number to identify him/herself when contacting the Company. This registration number and code number will replace the complainant’s real name or personal information and identity during the investigation process. This is to protect and secure the identity and personal details or complainants or witnesses. Privacy and identity protection measures, however, can be modified or altered if the Company deems appropriate or necessary.
The Company will correspond to the complainant in the following ways:
- (1) To confirm receipt of complaints or registration for complaint filing
- (2) To request for additional details and information
- (3) To inform and update the progress or inform the result of the complaint consideration
- (4) Other correspondences deemed appropriate
5. Consideration or investigation processes and determination of penalties will be in accordance with the rules, regulations or guidelines issued by the Company, or any relevant rules and laws.
6. The complainant shall be aware and understand that all complainants made to the Company must be in good faith and honest, and only truthful information be given. In the event that the complainant intends to give false information or to defame the organization or person(s) in the Company, the Company maintains the rights to enforce any action with the complainant according to the Company’s procedures or relevant rules and regulations and can proceed to the relevant laws as appropriate.
Announced on December 21, 2022
(Mrs. Wilawan Songjaroen)
Managing Director